Last updated: July 31, 2020 at 3:21 p.m.

Get access to one-on-one virtual support with applications for government resources and general business advice from the City’s BusinessTO Support Centre.


Effective June 1, 2020, the Government of Ontario announced the COVID-19 Recovery Rate for customers who pay Time-of-Use (TOU) electricity rates. Residential and small business customers paying TOU rates will be charged a fixed rate of 12.8¢/kWh for all electricity usage, 24 hours a day, seven days a week. The government has extended this rate relief to TOU customers until October 31, 2020.

For help with billing concerns and payment options, please contact Toronto Hydro’s Customer Care team directly at 416-542-8000.


The Government of Canada is allowing?all businesses to defer, until after August 31, the payment of any income tax amounts that become owing on or after March 18 and before September. This relief would apply to tax balances due, as well as instalments.

Property Tax Grace Period Ended

The 60-day grace period for property tax and utility bill payments and late penalties ended on May 15. View the billing dates?for the rest of 2020.

Municipal Land Transfer Tax Payments

As the City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT), an?Electronic Funds Transfer (EFT) process is now available.

Tax Payment Deferral Program for Property Owners

Financial assistance is available to residential and commercial property owners impacted by COVID-19.

The?Government of Ontario?is providing a five-month interest and penalty-free period for businesses to make payments for the majority of provincially administered taxes, such as the Employer Health Tax, Tobacco Tax and Gas Tax.

The Government of Canada, in partnership with provinces and territories, is offering commercial rent relief for small and medium-sized businesses that would cover up to 75 per cent of rent payments for eligible businesses hit by a shortfall in revenue related to the COVID-19 pandemic. The rent relief program also applies to not-for-profits and charities.

The 60-day grace period for property tax and utility bill payments and late penalties ended on May 15. The 60-day grace period was accounted for on your latest bill. The due date reflected is accurate.