Last updated: November 20, 2020 at 10:57 a.m.

On March 23, Mayor John Tory declared an Emergency in Toronto. The declaration of a municipal emergency is part of the City’s ongoing efforts to slow the spread of COVID-19 and ensure the City can act and respond quickly to the pandemic and any other events.

Based on recommendations from Toronto’s Medical Officer of Health, Dr. Eileen de Villa, City-operated programs and access to City facilities have been modified.

The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.

311 is available 24/7 by telephone, email and Twitter (@311Toronto) for essential service inquiries and service requests.

  • 311 (within city limits)
  • 416-392-2489 (outside of city limits)
  • 416-338-0889 (TTY)

The Accounts Payable Customer Service Desk is temporarily closed.

For information on how to submit an invoice to the City for the payment of goods and services please visit Doing Business with the City.

Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.

Animal Services Shelters

Animal Services Shelters are open to the public by appointment only for emergencies, adoption, pet redemption and fostering. Please call the shelters during the hours of 10:30 a.m. – 6:30 p.m. to make an appointment:

  • East Animal Shelter: 416-338-7539
  • North Animal Shelter: 416-338-8723
  • West Animal Shelter: 416-338-6271

Continuing Services

Mail, telephone and?online pet licensing?continues.

Animal related bylaw enforcement is continuing on-site and remotely between the hours of 8:30 a.m. and 6:30 p.m.

Emergency Services is continuing between 6 a.m. – 1 a.m, 7 days a week and includes:

  • Responding to calls about sick or injured animals and animals threatening public safety
  • Stray dog pickup
  • Cadaver pickup – please note emergencies to respond to live animals in distress are a priority

Trap-neuter-return program for feral cats has resumed on a limited basis and with new rules in place in response to COVID-19.

Suspended Services

The following programs are suspended:

  • SNYP Truck spay and neuter services and public spay and neuter clinics for pet cats and dogs. Please note that Animal Services is currently providing spay/neuter services for those pet owners whose appointments were postponed because of COVID-19 and is working towards opening services to the general public in the next few months. Please continue to check the website for updates.
  • Chip Truck microchip and rabies vaccine services
  • Education and outreach programs

Help for Pet Owners Experiencing Hardship

Toronto Animal Services is offering?advice and assistance to pet owners?who are experiencing hardship and struggling to care and provide necessities for their pets due to COVID-19.


Indoor Pools

Drop-in leisure and lane swim is being offered. Find an indoor pool near you and learn how to safely enjoy the pool. Leisure swim is offered with a maximum capacity of 50 or 25 per cent capacity at each pool. For lane swim only one person per lane is permitted. Swimmers are encouraged to reserve lane swim and leisure swim times in advance.

As of October 10, City-run recreation and instructional swim programs were suspended for the remainder of the year. Refunds will be issued automatically over the next few weeks. You do not need to request refunds, however you can contact or 416-396-7378 with questions.

Saunas & Whirlpools

Saunas and whirlpools are not open.

Closed for the 2020 Season

Outdoor Pools, Wading Pools/Splash & Spray Pads

Outdoor pools,?wading pools and splash/spray pads?are closed for the 2020 season.


Beaches are closed for the season. Lifeguards are not on duty, beach areas are not maintained and washrooms or other facility buildings may be closed.

Parking restrictions will be in place starting at 7 p.m. on Friday, Saturday and Sunday evenings at?Marie Curtis Park,?Humber Bay Park West?and?Cherry Beach. Parking at?Bluffers’ Park?will also close at 7 p.m. Saturday and Sunday.

Also learn about recreation, parks and the Toronto Island Ferry.

Review the latest update on Development Review, Permit and Inspection Services, including an at-a-glance chart.

All Toronto Building services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees.

Staff continue to be available via phone and email. Contact information for Toronto Building is available in the online staff directory (email format:


  • All permit applications are being accepted, reviewed and issued where complete/possible, including:
    • Building Permits
    • Sign Permits: For more information on electronic submission of sign permit applications please email:
    • Zoning Permits
  • All permit applications are being accepted electronically.
  • Permit fees, development charges and other permit-related fees are only accepted by:
    • Credit card payments through website and telephone (maximum $20,000)
    • Electronic Fund Transfer: call 416-392-4945


All inspection services are being provided

Construction Site Procedures for Inspections

Booking an inspection

Inspection requests should be booked online through the Request a Building Inspection web page.

Property Information Requests

Requests for property information may be submitted by email to:? Please state “Property Information Report or Compliance letters” in the subject line.

Continuing Services

Emergency bylaw enforcement are in response to emergency orders and unsafe conditions, including:

  • no heat
  • no vital services (hydro, gas and water)
  • boarding of unsafe vacant properties
  • abandoned appliances creating an unsafe condition
  • hate graffiti and conditions related to property maintenance that pose an immediate threat to health and safety.

All non-emergency bylaw enforcement are continuing. This includes service requests related to:

  • noise
  • sidewalk café and patios
  • long grass and weeds
  • dogs off-leash
  • littering and dumping of residential and commercial waste
  • remedial action or clean-up on private property
  • public spaces
  • fences
  • zoning bylaw contraventions
  • illegal postering
  • business licensing
  • short-term rentals
  • vehicles-for-hire
  • adult entertainment
  • RentSafeTO building evaluation and audits and investigation of non-emergency in-suite complaints

To make a bylaw complaint, residents should call 311.

Suspended Services

The processing of exemption permits and Property Standards Committee and Rooming House Licensing hearings remain suspended.

Construction Noise

The Province of Ontario has passed Ontario Regulation 130/20 under the City of Toronto Act, 2006 that limits the City’s ability to prohibit and regulate certain types of noise. Under the Province’s Regulation, noise made in connection with construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space is permitted 24 hours a day, seven days a week. Noise made in connection with any other construction activity is permitted between the hours of 6 a.m. and 10 p.m., seven days a week.? The Provincial Regulation is in effect until October 7, 2021.


CurbTO?is reducing sidewalk crowding in front of essential businesses and retail locations throughout Toronto, supporting increased demand for pickup and delivery services.

  • The City has reopened most of its City-operated child care centres (Toronto Early Learning & Child Care Services) in adherence to health and safety guidance.
    • Up to 75 per cent of Toronto Home Child Care providers have also begun to reopen in adherence to health and safety guidance. Families will be contacted as providers resume child care services.
    • Child care programs not operated by the City will contact families as they resume child care services.
  • City of Toronto district offices remain closed until further notice.
  • Fee subsidy clients can contact their caseworker, upload documents and check on the status of their fee subsidy 24/7 online through their My Child Care Account. Families may call 416-338-8888 for all child care fee subsidy inquiries or assistance with setting up a My Child Care Account.
  • EarlyON Child and Family Centres in Toronto are delivering virtual services and some organizations are offering outdoor programming.

Accelerated Projects

With lower traffic volumes on Toronto’s roads, the City has accelerated many important construction projects.

Overall, planned construction is making repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improving public transit infrastructure, replacing and rehabilitating watermains and sewers, and building and improving major water infrastructure that will help improve Toronto’s waterways and stormwater systems.

Use the road restrictions map to help plan your travel and learn more about planned capital construction work.

COVID-19 Health & Safety

City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.

To apply to posted job opportunities at the City of Toronto, please visit Jobs at the City.

Review the latest update on Development Review, Permit and Inspection Services, including an at-a-glance chart.

All City Planning services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees.

Full Service

Service offered in the context of current emergency parameters. Service may be online-only or via staff who are teleworking but there is limited or no impact to delivery.

Modified Service

The service has resumed but there may be limitations, delay or backlog to resolve.


  • Planning Applications – accepting, reviewing and issuing where complete/possible, including:
    • Draft Plan of Condominium (including issuance of Draft Plan Approval): Full service
    • Part Lot Control: Full service
    • Site Plan Control (including issuance of NOAC & Statement of Approval): Full service
    • Draft Plan of Subdivision: Full service
    • Official Plan and Zoning By-law Amendments: Full service
    • Rental Housing Demolition and Conversion: Full service
    • Telecommunication Tower: Full service
  • Application Information Centre: Full service
  • Pre-Application Consultations (PAC): Full service
  • Committee of Adjustment: Modified service
    • Committee of Adjustment hearings are being conducted online.
    • Committee of Adjustment decision appeals are being accepted via email. Please send the appeal to both the general email address and the Manager & Deputy Secretary-Treasurer for your district as found on the Committee of Adjustment web page.
    • Fee payments will be collected after regular service delivery resumes.
  • Heritage Planning: Full service
    • Conducting pre-application consultations; accepting, reviewing and issuing heritage permits and associated building permits.
    • Heritage Conservation District plans and studies, research and evaluation of potential heritage properties, and property nominations, proceeding where possible.
    • Legal correspondence requests can be directed to
    • The Toronto Preservation Board meetings are restarting on July 2 in an online format.
  • Community Consultation: Modified service
  • Design Review Panel: Modified service
  • Public Art Commission: Modified service

Staff contact information is available in the online staff directory as well as the map of area City Planning staff and Heritage Planning Staff. Email is preferred (email format:

All City buildings, including City Hall, Metro Hall and all civic centres are closed to public.

As all City buildings remain closed to the public, all events, meetings, film and photography shoots at the following locations are cancelled through December 31:

  • City Hall
  • Old City Hall
  • Metro Hall
  • David Pecaut Square
  • Scarborough Civic Centre
  • Albert Campbell Square
  • North York Civic Centre
  • North York Memorial Hall
  • York Civic Centre
  • East York Civic Centre
  • Etobicoke Civic Centre
  • Toronto Archives

Payment & Enquiry Counters

Payment and Enquiry counters for property tax, utilities and parking tickets are closed.

Property tax and utility bills can still be paid via online banking, in-person at your financial institution, or by mailing a cheque using the reply envelope enclosed with your bill.

Parking tickets can be paid by credit card online, or by mailing a cheque to the address on the back of your parking violation.

Learn more about property tax and utility bills and parking tickets.

The meeting cycle has resumed and meeting schedules are posted at

As a result of the COVID-19 pandemic, the Provincial Government has declared a State of Emergency. Court and tribunal operations are reduced and some services will not be available until the State of Emergency ends.

Important: If you received a ticket on or after March 1, 2020, you have until December 1, 2020 to exercise one of the options on the back of your ticket.? If you do not respond by December 1, 2020, you may be deemed not to dispute the charge and the court may enter a conviction for the offence. ?You do not have to attend in person to request a trial.? Request can be made by email or mail by completing a Notice of Intention to Appear (NIA) form and sending the NIA form to or by mail to the court address on the back of your ticket. A NIA form is available online at If your fine was due and payable on or after March 16, 2020, you have until December 1, 2020 to pay your fine.

Tickets & Court Proceedings

No in-person Provincial Offences Act proceedings will be conducted before January 25, 2021. All Provincial Offences courtrooms in Toronto are currently closed.? Beginning September 28, 2020, the Ontario Court of Justice will hear non-trial matters remotely by audio conference and continue to prepare for the resumption of trials.

The Chief Justice of Ontario will direct courts to reopen, and the Tribunals will direct the reopening of in-person hearings.

Status of Services

All online services remain available to the public, including access to court forms;?making a payment; looking up your?court case status; and requesting an early resolution meeting?with the prosecutor.

Email inquiries can be directed to

Our Customer Service Call Centre is also available at 416-338-7320 (Monday through Friday, 8:30 a.m. to 4:30 p.m.).

Provincial Offences court motions and payments can be submitted by regular mail?to the court location listed on your notice.

City of Toronto Provincial Offences Act intake services are open for electronic written hearings for matters submitted electronically or by mail only.

Court Counters Reopen By Appointment Only on September 14, 2020

Court Services public counters at 1530 Markham Rd., 2700 Eglinton Ave. W. and 60 Queen St. W. will be open by appointment only. To book an appointment, please send an email to and include the word “Appointment” in the subject line of your email. Appointments will be booked one to two weeks in advance of receiving your email. Appointments may also be booked by telephone at 416-338-7320.

Where possible, prior to booking an appointment, consider online services such as payments and filing your request or filing your court application by email.

Protecting Your Health

Your health and safety inside a court location is our top priority. Measures are in place to protect everyone who attends a court location including:

Enhanced Cleaning:? We will continue to regularly clean high touch areas with Health Canada approved disinfectant cleaners many times a day.? These areas include:? public service counters, entrance areas, hand rails, paper towel and toilet paper dispensers, sinks and faucets, public seating and public washrooms.

Hand Sanitizer Stations:? you can find hand sanitizer stations located throughout the building.? We encourage you to use them if you cannot wash your hands or as a secondary way to disinfect.

Barriers:? Plexiglas barriers are installed at the court location to protect employees and the public at our counters.

Physical Distancing: While in the court location, we use the following measures to encourage physical distancing:

  • Signs to remind you to physical distance by staying 2 metres apart
  • Markers on the floor to tell you where to stand when waiting in line to enter the court location, in waiting area and in washrooms.
  • Arrows to show you which direction to walk.
  • Signs to show you where to sit.
  • Wherever possible, you should be the only person in the elevator
  • The number of people allowed inside a court location at any one time is limited

You will be required to wear a face covering.

Accessibility: If you have an illness or disability that prevents you from wearing a face covering, inform the staff member at the entrance to the court location.? If you are unable to go to a court location in person and unable to use an online channel, contact the accessibility coordinator at

Entering the Court Location:

You will need to answer screening questions before entering a court location.? Your result will tell you whether you can enter or cannot enter.

When you arrive at the court location we will ask why you are there and inform you of other ways you might be able to handle your matter such as online or email options.? We will tell you about the safety measures in place and ask you to follow them while inside the court location.

We will ask you if a Public Health Official or doctor has told you to self-isolate or if you have any of the following symptoms:

  • Fever
  • Cough
  • Runny or Stuffy Nose
  • Sore Throat
  • Shortness of Breath
  • Nausea
  • Vomiting
  • Diarrhea

You may be asked to show court staff your belongings or deposit them in a bin for screening or place them on an examination table.

You will be required to wear a face covering at the facility.

There may be delays entering the court location so please give yourself enough time. The number of people allowed inside at one time is limited. You will be allowed entry at the time of your appointment.

Going to the Counter:

For payments at the counter, try to avoid hand to hand exchange of cash and use bank or credit card.? Use hand sanitizer after.

Follow physical distancing signs.

Where possible, consider using online or email channels.

Early Resolution Meetings

It is now easier to attend an early resolution meeting with a prosecutor. All early resolution meetings will be held by telephone, regardless of a person’s distance from the courthouse. Persons who received a ticket on or after March 1, 2020 can request an early resolution meeting online via the?Court Case Look Up?system or by selecting the early resolution meeting option on their ticket and mailing it to the court address on the back of the ticket.?The City of Toronto will send notices of early resolution meetings by mail or email to the address on file with the court.

If you cannot find your case, it is likely because the enforcement officer has not yet filed your ticket with the court. Please try again later. Alternatively, you may check the box on your ticket next to the early resolution option and mail the ticket to the address on the back of your ticket.

If you had received an early resolution meeting notice for a meeting date on or after March 16, 2020, your meeting will now be held via telephone and you will be notified of the new date and time of your meeting via email or regular mail at the address on file with the court.

If you would like to request an in-person early resolution meeting, please contact us at? early resolution meetings will resume at a future date.

Remote Hearings for Non-Trial Proceedings

Beginning September 28, 2020, Ontario Provincial Offences Act courts will hear non-trial proceedings, including guilty pleas, withdrawals, judgment delivery, first appearances, and adjournments remotely by audio conferencing (telephone).

If you have a matter that will be proceeding by audio conferencing (telephone), you or your representative will receive notice of your hearing date from the court office. Please ensure your contact information is up to date with the court office where your matter is being heard. See the Change of Address section, below.

Public Access information for Scheduled Remote Proceedings

As a result of the COVID-19 pandemic, the Ontario Court of Justice has introduced new measures to ensure that members of the public and the media continue to have appropriate access to court proceedings. For more information please visit:

Provincial Offences Act Non-trial matters in the City of Toronto are accessible via audio conference participation. See details below:

Court Location Court Room Webex Phone Number Access Code
60 Queen Street. W.
60 Queen Street. W. B 416-915-6530 133 977 4556
60 Queen Street. W. D 416-915-6530 133 487 0001
60 Queen Street. W. E 416-915-6530 133 939 9908
60 Queen Street. W. R 416-915-6530 133 010 3505
2700 Eglinton Ave. W.
2700 Eglinton Ave. W. W3 416-915-6530 133 573 8096
2700 Eglinton Ave. W. W5 416-915-6530 133 342 6600
2700 Eglinton Ave. W. W6 416-915-6530 133 171 8627
2700 Eglinton Ave. W. W8 416-915-6530 133 231 3226
1530 Markham Rd.?
1530 Markham Rd. E1 416-915-6530 133 259 3323
1530 Markham Rd. E2 416-915-6530 133 697 2971
1530 Markham Rd. E3 416-915-6530 133 451 6701
1530 Markham Rd. E8 416-915-6530 133 875 1414
1530 Markham Rd. E10 416-915-6530 133 049 4373


User guide for Remote Hearings

If you are a defendant and want to confirm the courtroom you are scheduled to attend, please check the status of your offence by visiting the City of Toronto, Court Case Look Up.

The Court’s?Protocol Regarding the Use of Electronic Communication Devices in Court Proceedings remains in effect.? For more information visit:?

Disputing a Ticket and Requesting a Trial

Anyone who wishes to dispute a ticket and request a trial can now apply by email or by mail. Please complete the Notice of Intention to Appear form and email it to mail it to the address on the back of the ticket. This change applies to tickets issued on or after March 1, 2020. The information on the ticket that requires a person to attend a court office in person to file a trial request may be disregarded.

If you requested a trial before March 18, 2020, we will send you a notice of a court date by mail, to the address on file with the court.

Reopening a Conviction

Anyone who was previously convicted without a hearing and wishes to apply to have the conviction reopened by the court can send their application by email or mail. The required?forms are available online.?The completed forms can be emailed to? mailed to the address indicated on the back of their ticket.

Fine Extension

Anyone who wishes to apply for an extension of time to pay a Provincial Offences fine can now apply by email or by mail. The required?forms are available online. Completed forms can be emailed to? mailed to the address indicated on the back of their ticket.

Remote Judicial Pre-trial Hearings

Remote judicial pre-trial hearings?began on June 10, 2020. If you have a judicial pre-trial postponed or ordered in Court, you will be notified of the date your judicial pre-trial will be proceeding.

Scheduled to Appear in Court

If you were summoned or scheduled to appear in court for a provincial offence on or after March 16, 2020 and before January 25, 2021, you do not need to attend, as the matter will be rescheduled. You will be notified of the new date by mail at the address on file with the court.

Change of Address

If your address has changed, please email us at? your name, case number, and new address information and we will update our system. Alternatively, you can download the?Change of Address form?and mail the completed form to the court office indicated on your ticket or the court office where your hearing was held.

Court Transcripts

Effective September 14, 2020, ordering a new transcript for Toronto Provincial Offences Act cases will be available.? For more information and a listing of approved vendors please visit

For further Province of Ontario information about changes to Provincial Offences Act matters during the State of Emergency, please visit the Ontario Court of Justice.

Adjudicative Boards (Tribunals)

Toronto Local Appeal Body, Administrative Penalty Tribunal and Toronto Licencing Tribunal

Tribunal staff are accessible by email and phone.

Tribunals have postponed in-person hearings. Individuals affected will be notified by email with a Notice of Postponement. Details are as follows:

  • The Administrative Penalty Tribunal has postponed in-person hearings from March 16, 2020 up to and including October 1, 2020 to a future date.
  • The Toronto Licensing Tribunal has postponed in-person hearings from March 16, 2020 up to and including October 1, 2020 to a future date.
  • The Toronto Local Appeal Body has postponed in-person hearings from March 16, 2020 up to and including September 8, 2020 to a future date.

Please note: all filing due dates remain suspended, including all timelines established by Toronto Local Appeal Body Rules, Notices and procedural orders (from March 16, 2020 up to and including August 14, 2020). If your appeal involved a direction that prescribes timelines related to filings, the exchange of witness statements, meeting of experts, or similar directions, these timelines are suspended until further notice.

The Tribunals have started to provide some services remotely and staff are actively working on rescheduling matters that are eligible for electronic hearings.

If your matter is eligible for an electronic hearing, tribunal staff will contact you by email with information on next steps.

If you would like to proceed with an electronic hearing and have not yet received an email from tribunal staff, please contact the Tribunal by email or phone for more information:


Toronto Court Services welcomes inquiries by email at or via our Customer Service Call Centre at 416-338-7320 (Monday through Friday, 8:30 a.m. to 4:30 p.m.).

Election Services staff continue to?respond to inquiries at

Elections offices at City Hall and 89 Northline Road remain closed until further notice, with the exception of requirements under the Municipal Elections Act, 1996 for candidates, third party advertisers and the certification of Voting Proxy Appointments. These services will be provided at 89 Northline Road.

During the by-election, to ensure the health and safety of voters, staff and residents, Election Services is adhering to health protocols.

Do not attend the Elections office or any voting place if you are experiencing any COVID-19 related symptoms.

Emergency response by Toronto Fire Services, Toronto Police Service and Toronto Paramedic Services are not impacted.

Emergency Operations Centre

The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.

The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.

Eligible Ontario Works Clients will continue to receive their monthly payments via direct bank deposit, payment cards or mailed cheques.

Applying for Financial Assistance

Applications for Ontario Works financial assistance will continue online and through the City’s Application and Support Centre from 8:30 a.m. to 5 p.m. Monday through Friday. The Application and Support Centre is accessible by phone only:

  • 416-338-8888
  • 1-888-465-4478 (toll free)

How to Reach Us

All Employment & Social Services offices are providing services by phone. Clients can call the main line of their regular office between 8:30 a.m. and 4:30 p.m. Monday through Friday to speak with staff.

In addition to phone services, three Employment & Social Services offices are open for in-person service by exception only between 9 a.m. and 3:30 p.m. Monday through Friday

  • Metro Hall Employment & Social Services, 214 Wellington St. W. serving clients in-person by exception from Lawrence Square, Lesmill, Wellesley Place, Yonge Eglinton, Yorkgate and Metro Hall.
  • Scarborough Village Employment & Social Services, 3660 Kingston Rd. serving clients in-person by exception from Beaches, Consilium Place, Golden Mile, Malvern and Scarborough Village.
  • York Humber Employment & Social Services, 605 Rogers Rd. serving clients in-person by exception from Attwell, High Park/Parkdale, The Queensway and York Humber.

Please note:

  • All client contact will be provided by telephone. Only on exceptional circumstances will clients be seen in-person.
  • Clients are requested to call their regular office to receive services over the phone.
  • Visitors will be served by phone and should self-isolate as advised by Toronto Public Health if any of the following applies to you:
    • Have been diagnosed with COVID-19
    • Have any respiratory symptoms (fever, difficulty breathing, cough, runny nose, sore throat
    • Travelled outside Canada in the last 14 days
    • Close contact with a person who has or is suspected of having COVID-19 within the last 14 days
    • Close contact with a person with respiratory illness who has travelled outside of Canada in the last 14 days

Mailing or Sending Information to Our Offices

We have streamlined the collection of client mail through a central mailing address and fax number. The options below are the quickest way for us to receive documents. Please note that during COVID-19, in-person mail drop-off is not available at any of our offices.


Use the business reply envelope included with the Statement of Income you receive in the mail each month. You can also ask your caseworker for business reply envelopes. The postage is pre-paid and the envelope is already labelled with our central mailing address.

If you are using your own envelope, please use this mailing address:

Toronto Employment & Social Services

PO Box 3888
Stn Industrial Park
Markham, ON L3R 5T2


Fax your documents to our general fax line at 416-696-3475


Through MyBenefits, you can report income and changes such as your address, shelter costs or phone number online. You can also view your payment status, past payments, letters and more. It’s secure, easy to use and available 24/7 through your smart phone, tablet or computer.

To register, you can visit You will need your Member ID and an email address on your file.

The above central mailing address and general fax line is for client mail only.

Suspended Services

The following activities will be suspended or cancelled:

  • All in-person service planning appointments with caseworkers
  • Applications for Emergency Energy Fund (EEF)
  • Employment services for residents
    • Job fairs
    • Employment workshops
    • Resume and interview support
  • New applications for Transit Fair Pass Discount
    • Note: Transit Fair Pass Discount Program renewals will continue to be processed


The City of Toronto has extended the cancellation of City-led and City-permitted outdoor major events through December 31 and all outdoor special event permits during this time period are cancelled. This includes festivals and other large gatherings held at outdoor sites managed by the City or other public locations, such as roads, parks and Civic Squares. It does not include professional sporting events, outdoor sporting facility permits or park permits.

The City is committed to working with event organizers to mitigate the impacts of these cancellations and to determine potential future dates once it is safe to do so.

Learn about restrictions on gatherings in the Province of Ontario’s Framework for Reopening.

Event Permits

No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health.

Event organizers are encouraged to contact the relevant permitting bodies at the City or Toronto Police Service officers/liaisons they have been working with. Alternatively, event organizers can contact the City at

Flag Raisings

Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings continue to be suspended.

Ceremonial Documents

Letters of greeting for virtual events, celebratory scrolls and proclamations will now be issued.

City Hall Towers

The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. During commemorative lightings the sign will alternate between the two colours. Visit Lighting of City Hall Towers to make a lighting request.

Toronto Sign

The Toronto Sign will remain blue in support of frontline healthcare workers and all City of Toronto workers fighting COVID-19. During commemorative lightings the sign will alternate between the two colours. Lighting requests can be submitted by email to


All study tours are currently suspended.

As part of the City’s COVID-19 response, staff from the Access & Privacy office are not meeting in person with members of the public until further notice. However, people can make Freedom of Information requests by mail or online submission.

  • Collection of?garbage,?Blue Bin?(recycling),?Green Bin (organics), yard waste and oversized and metal items is taking place as regularly scheduled.
  • Toxic Taxi has resumed for pickup of Household Hazardous Waste. Call 311 to make an appointment.
  • To request a bin exchange, new bin, additional bin or bin repair, please call 311.

Special Waste Disposal Instructions

  • All personal hygiene/sanitary products, including tissues, napkins, paper towels, wipes, masks and gloves should be disposed of in the garbage. Diapers can continue to be disposed of in the Green Bin.
  • All material placed in garbage bins should be bagged, specifically cleaning products such as wipes, tissues/napkins/paper towels and other sanitary/hygiene products.

Instructions for Excess Waste

  • Any excess recycling should be placed in a large clear bag beside your Blue Bin. Recycling that is placed in black bags or bags that are not clear will be considered garbage. Excess cardboard should be flattened, cut into small pieces and bundled with string or twine.
  • Excess organics should be put in a clear bag and set out beside your Green Bin.
  • Garbage Tags are still required for excess garbage/bag-only collection and can be bought?online?and mailed to your home.

Important Notes for Commercial Properties

  • Businesses must be registered to receive City collection services.
  • City services include collection of garbage, Blue Bin recycling and Green Bin organics. Businesses must make their own arrangements for disposal of large furniture, appliances, electronic waste, yard waste and any hazardous waste.
  • Approved commercial customers must purchase City Garbage Tags or subscribe to garbage bin collection service. Garbage Tags are available for?purchase online?and at Toronto Shoppers Drug Mart and Canadian Tire locations.

Drop-off Depots

Get the latest information about Drop-off Depots.

Important Note About Donations

Due to COVID-19, not all organizations are accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins or put clothing in the Blue Bin recycling.

The City has developed a three tier approach to strengthening prevention against COVID-19 in the emergency shelter system. These tiers are prevention, mitigation, and recovery.

The City has rapidly implemented this plan, mobilizing response on an urgent basis, to be as prepared and stay one step ahead of a very rapidly evolving situation. The City is taking these steps because we know that many people experiencing homelessness have underlying chronic medical conditions that increase their risk from COVID-19 and this is a particularly vulnerable population.

For more information on the City’s COVID-19 response, please review the following:

COVID-19 Shelter Interim Recovery Strategy

In June, the City of Toronto and the United Way Greater Toronto launched a new task force of key homelessness sector stakeholders to identify the actions needed over the next 6-12 months to ensure the shelter system is prepared to respond to a resurgence of COVID-19 and begin planning for recovery.

Stakeholders included community providers, Indigenous communities, heath sector and regional municipal partners, and the public.

Stakeholders discussed the actions needed in the next phase of the COVID-19 response in Toronto’s shelter system. Discussions were organized around three key themes

  • health sector integration and infection prevention,
  • housing opportunities and strategies,
  • and shelter capacity.

The Task Force Report helped to inform the City’s Interim Shelter Recovery and Infrastructure Implementation Plan.

Enhanced Health Safety in Shelters

In response to the COVID-19 pandemic, the City has implemented a number of measures to protect people in the shelter system. This includes:

  • encouraging physical distancing in all areas of the shelter, including washrooms, dining and common areas
  • ensuring physical distancing of at least two metres laterally between beds in order to meet the City’s shelter standards directive, which is based on Ministry of Health guidance for congregate living settings during the pandemic
  • ensure the mandatory use of masks for staff throughout shifts and directive for mandatory masks or face coverings for clients in all common areas
  • symptom screening at all points of entry into the shelter system and active daily screening and monitoring of all clients and staff for COVID-19 symptoms
  • transporting clients with symptoms to provincial assessment sites for testing
  • providing ongoing isolation and recovery sites with supports for clients who await test results or test positive to recover
  • increased infection control and prevention (IPAC) activities including enhanced cleaning protocols at all shelter sites
  • we continue to distribute 100,000 pieces of personal protective equipment (PPE) weekly, including medical masks for use by staff. The City’s also provided $6.1 in funding for PPE, IPAC and staff wages for partner agencies
  • encouraging healthy habits such as hand washing and covering coughs or sneezing into an elbow or tissue

Emergency Shelter

City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins?are open and services continue to be available for people experiencing homelessness. The following programs and locations have been added:

  • 27 new sites have opened for physical distancing, including hotels and temporary facilities. This includes 9 temporary respite sites and expanded facilities with 366 spaces to create more opportunity for physical distancing for clients from shelters, 24-hour respites and 24-hour drop-ins.
  • As of June 30, community centres were returned for community use and clients experiencing homelessness were moved to alternative inside spaces.
  • Additional facilities are being looked at to be activated as needed
  • 18 hotels have been secured with 1,480 rooms occupied with more than 1,600 moved in for physical distancing
    • On April 16, a recovery site with a capacity for at least 200
    • May 8, a second downtown recovery location opened with a capacity for up to 250 individuals

Updated information on program occupancy is posted weekly.

Streets to Homes Outreach

Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors.

On April 29, the City’s shelter division’s Streets to Homes outreach team with other divisions and community partners started moving clients who sleep outdoors into up 125 furnished, interim housing units.

Call Central Intake

People seeking emergency shelter are asked to call Central Intake:

  • 416-338-4766
  • 1-877-338-3398 (toll free)

In-person intake is suspended.

Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.

Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Housing Support

The Access to Housing office is closed for in-person visits.

Torontonians can submit Rent-Geared-to-Income Subsidy applications by fax, online or by mail. They can also contact a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.

The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.

Learn more about housing support for tenants.

Information for Social & Affordable Housing Providers

On March 24, the City issued direction to more than 200 social and affordable housing providers to work with households whose income is affected due to COVID-19 and discontinue eviction-related processes.

Rapid Housing Access Initiative with the Toronto Community Housing Corporation

The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Housing Access Initiative to identify vacancies that can be made available immediately to people currently in the shelter system. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are living in the emergency shelter system and referrals will be made through the Coordinated Access System.

Updates for TCHC Tenants

Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.

Toronto Public Library is excited to welcome customers back into branches, with many services now available. Spaces and services might look a bit different – these changes have been made to keep everyone safe.

Please check updates and more information on what services are available at which locations.

Business Licensing & Permits

The Licence & Permit Issuing Office at the East York Civic Centre is closed.

Businesses requiring licences and/or permits from the City of Toronto can apply via a Business Licences & Permits Online Application.

The City has started issuing Licence Renewal Notices to existing licensed businesses. Late fees will begin to be assessed as of August 4, 2020, and business licences will be cancelled for non-payment after 90 days.?Existing licensees can renew their licences by mail or by email to and complete payment online.

The Toronto Licensing Tribunal is conducting e-hearings to deal with business licensing matters.

Animal Licensing

Mail, telephone and online pet licensing continues.

Arenas, Sports & Multi-Use Fields

Permits for indoor team training with no game play or spectators in arenas are being issued. User groups are limited to a maximum of 10 participants per booking.

Outdoor sports field bookings have concluded for the 2020 season.

Banner and Signage Permits

Banner and temporary signage permitting activities will be suspended.

Body Rub Parlours and Holistic Centres

Licenced body rub parlours and holistic centres are permitted to operate with specific public health guidelines. Read the June 26, 2020 notice letter?to body rub parlours and holistic centres.

Building Permits and Inspections

See building permits and inspections for information on these services.

Community & Allotment Garden Permits

The City’s community gardens and allotment gardens are now closed for the season.

Event Permits

No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health. Read more information about events.

Farmers Market Permits

Permits for farmers markets are being issued with?guidelines recommended by Toronto Public Health. Please check with your local farmer’s market organizers to learn more about their fall and winter operations.

Film Permits

Permits will be issued in compliance with recommendations made by municipal and provincial governments regarding the number of people who may assemble together. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.

Licence to Serve Alcohol

The City will resume the processing of liquor licences starting June 29. ?Toronto residents and business who wish to apply should review the requirements and submit application materials to

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke, North York and Scarborough Civic Centres are closed.

Learn about?serving and selling alcohol in the City of Toronto.

Learn about?the City’s CaféTO program.

Lottery Licences

Lottery licence services have resumed. Application for a lottery licence or permit, event-specific report forms and eligibility documents for new licences and renewals are currently accepted by email or mail only. City Hall remains closed.

Mail: Gaming Services
100 Queen St. W., 1st Fl. N.
Toronto, Ontario M5H 2N2

Lottery licence fee payments are accepted by cheque only. Please make cheques payable to the Treasurer, City of Toronto.

For more information, email or call 416-392-7037.

Marriage Licence Service

The City will resume the issuance of marriage licences on an appointment-only basis starting June 22. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Applicants with appointments will be served by special arrangement at the North York Civic Centre.

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.

Learn about changes to weddings.

Parking Permits

Learn about renewing your on-street residential parking permit or apply for a new one.

Online parking permit applications (temporary on-street only) will be accepted.


Picnic?permits?are typically required for gatherings of more than 25 people. As a result of the amended provincial limit on social gatherings to 25 people outdoors, permits for picnics with attendance exceeding this limit will not be issued. Residents can contact or 416-396-7378 with questions about picnic permits.

Photography Permits

The issuing of some formal photography permits is suspended.

Photography permits are being issued for City parks but are not being issued for:

  • Conservatories
  • Recreation centres
  • Civic centres, including City Hall and Metro Hall
  • City of Toronto Archives
  • Old City Hall

Recreational Facilities

Effective October 10, permits will be issued for community rooms in recreation facilities for meetings with 10 people or fewer.

Right of Way Permits

Only emergency right of way construction permits and permits connected to large-scale public infrastructure projects will be issued or reviewed.

Short-term Rentals

The?Province of Ontario’s Emergency Measure Act lifted restrictions on short-term rentals in Ontario on June 5. In Toronto, all short-term rentals must comply with the Licensing and Registration Of Short-Term Rentals By-law that remains in effect.

Trade Licence

All trade licensing activities are suspended.

Tree Removal or Injury Permit

Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Vehicle-For-Hire Driver & Vehicle Licences

Businesses requiring vehicle-for-hire licences from the City of Toronto can apply via a Business Licences & Permits Online Application.

The City has started issuing Licence Renewal Notices to existing licensed businesses. Existing licensees can renew their licences by mail or by email to and complete payment online.

For online vehicle registration email

Museums, Galleries & Cultural Centres

The Province of Ontario has announced further public health measures to curb the spread of COVID-19. The focus of these measures for museums is on high-touch and interactive spaces.

Indoor HistoricTO tours are suspended and Market Gallery is closed until November 6.

Outdoor HistoricTO tours will continue and Toronto History Museums will remain open for scheduled film permits, and outdoor permIndoits with less than 25 people will proceed.

Farmers Markets

The City is working with market organizers to safely reopen farmers markets usually located on the following City sites:


  • Toronto Museums and Historic Sites: Montgomery Inn
  • Nathan Phillips Square (Wednesdays 9 a.m. to 1 p.m.) through October 21
  • Etobicoke Civic Centre (opened July 25)
  • East York Civic Centre

Farmers Markets in Toronto Parks

  • East Lynn Park (operating online only)
  • Humber Bay Park West
  • Johnathan Ashbridge Park
  • June Rowlands Park
  • Lakeshore Village Park
  • Leslieville Park
  • Masaryk Park
  • V. Burgess Park
  • Riverdale Park West
  • Sorauren Avenue Park
  • Trinity Bellwoods Park
  • Underpass park
  • Withrow Park

Not Open

Civic Squares

  • Albert Campbell Square
  • David Pecaut Square
  • Mel Lastman Square

Farmers Markets in Toronto Parks

  • Dufferin Grove Park
  • Flemingdon Park

Cancelled Farmers Markets

  • Appletree Market

Additional market opening dates will be determined by the capacity of organizers to comply with?Farmers & Fresh Food Markets Reopening information?and the required permitting process. The City will prioritize areas of the city that face food insecurity.

Organizers are encouraged to contact their relevant City permitting bodies. Based on individual market site restrictions, City permitting divisions may have additional recommendations and heightened requirements where appropriate.

View a?list of farmers markets. Check with individual markets for exact opening dates and protocols.

St. Lawrence Market

The St. Lawrence Market is open as a public food market. Enhanced disinfecting and cleaning is taking place and all indoor seating has been removed.

Hours of Operation

South Market (main Market at 91-95 Front St. E.):

  • Tuesdays to Fridays: 9 a.m. to 5 p.m.
  • Saturdays: 5 a.m. to 4 p.m.

Lineups for the South Market begin at the Front Street East main automatic doors for upper level access and the Market Street north entrance for lower level access. Once inside customers can move between floors freely.

Saturday Farmers Market (including indoor Market and seasonal outdoor area):

  • Saturdays from 5 a.m. to 3 p.m.

The outdoor Farmers Market will be located on Market Street between The Esplanade and Wilton Street and runs until November 14, 2020. Other farmers will continue to operate inside the temporary market at 125 The Esplanade.

Lineup areas for the indoor and outdoor farmers will continue to start on Market Street for entrance to both areas. Once inside the Farmers Market section customers can move between the indoor and outdoor area freely.

Sunday Antique Market: closed

Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours. Please see the full list of revised hours and closures.

Non-medical Face Masks and Face Coverings

Everyone entering the St. Lawrence Market Complex is required to wear a non-medical face mask or face covering. Some exceptions will be made for medical or safety reasons.

Entry Screening & Physical Distancing

The Market may conduct screenings of all visitors, including customers, staff and delivery personnel at entrances. Screenings are intended to protect the well-being of everyone in the Market.

To help customers practice physical distancing, the Market will be limiting the number of customers inside the buildings and outdoor Farmers Market areas. Customers are reminded to keep physical distance from each other, merchants and staff.

How to Shop at St. Lawrence Market

To help perform physical distancing and stop the spread of COVID-19, St. Lawrence Market strongly recommends that customers take the following steps when shopping for food at the Market:

  • Wear a non-medical face mask or face covering
  • Use automatic entrances whenever possible
  • Remember to sanitize your hands when you enter the Market
  • Practice good hand hygiene and avoid touching your face
  • Order in advance for pick up (or delivery) when possible
  • Come to the Market with a plan. Pick up the food that you need and avoid activities that encourage social gathering or congestion.
  • Avoid unnecessarily touching products. Ask merchants for assistance if you have questions.
  • Maintain physical distance from other customers and staff
  • Use electronic payment options, such as Tap whenever possible

St. Lawrence Market asks that customers shop alone or with one other person if they need help carrying groceries. Customers are reminded to practice physical distancing and not to shop in groups or bring family along. Groups of more than two adults are discouraged from coming to the Market.

St. Lawrence Market encourages customers to reserve shopping from 10-11 a.m. daily for access for seniors and other vulnerable community members.

The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:

  • Delivery
  • Curbside pick-up
  • In store pick-up
  • Online ordering
  • Advanced email or phone orders

Get the most up-to-date information on the St. Lawrence Market website.

Parking Enforcement

Parking enforcement by Toronto Police Service has returned to regular and routine enforcement of most parking regulations. This includes enforcement of most:

Due to various City of Toronto programs related to COVID-19, the enforcement of rush hour route offences will continue to be at the discretion of Parking Enforcement Officers and limited to situations where the flow of traffic is obviously impeded.

The enforcement of expired vehicle licence plate stickers will be suspended until such time as Service Ontario is up to date on the issuance of vehicle licence plate stickers.

Parking Violation Notices

Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, continues.

Parking violation payments must be paid by the deadline noted on the ticket. Payments can be made online or via mail. In-person payment at civic centre Inquiry & Payment Counters is suspended.

All in-person Administrative Penalties Offices are closed. Parking violations can be disputed online.

The APS Inquiry line 416-397-4APS(4277) and are not being monitored.

Inquiries regarding plate denial matters should be sent to

Parking Permits

Learn how to get a temporary on-street parking permit.

Park Amenity Closures & Openings

The City of Toronto maintains over 1,500 parks and ravines that have remained open through the COVID-19 pandemic. City parks have continued to be safe places for residents to enjoy the outdoors and natural environment during COVID-19. City parks contribute to a greater sense of community, as well as positive benefits for mental and physical health

The City’s 800 playgrounds, play structures and outdoor fitness equipment are open. Following guidance from Toronto Public Health, outdoor playground equipment will not be sanitized. If a playground is busy, Toronto Public Health recommends finding another park or coming back later. Guidelines are available for parents and caregivers.

What is allowed in City parks?

You are encouraged to get fresh air and exercise. Continue to be responsible and aware of your activities and interactions with other park users.

Some provincial regulations and the City’s physical distancing by-law remain in effect. Under the City by-law, people who are not from the same household must maintain a physical distance of two metres apart in a park or public square.

As part of the provincial reopening framework, outdoor social gatherings and organized public events must not exceed 25 people. Learn more about restrictions on gatherings.

At this time, City parks and many amenities are open for the following activities:

  • People can walk/run/bike in parks and ravine green spaces; trails; boardwalks
  • Parks green space is available for public use
  • You can bring a picnic to the park or sit on a blanket and enjoy the park setting as long as everyone present is a member of a single household and they remain more than two metres (or six feet) away from others
  • Dogs Off-leash Areas
  • Fishing with a licence
  • People can also boat, kayak, canoe
  • BMX and skateboard parks, and disc golf locations
  • Soccer fields and baseball diamonds
  • Sports and multi-use fields
  • Outdoor basketball courts
  • Tennis courts, platform tennis and pickleball courts
  • Bocce and lawn bowling facilities
  • Picnic tables and picnic shelters;?permits will not be issued for gatherings of more than 25 people or the designated site capacity (which may be less than 25). Physical distancing must be kept with those outside your household.
  • Fixed barbecues
  • Playgrounds, play structures and fitness equipment
  • Riverdale Farm and High Park Zoo

Important reminders

  • While visiting a park, you must practise physical distancing and keep two metres (or six feet) away from people who are not from your household. People failing to practise physical distancing in a park or public square may be charged under the City’s Physical distancing by-law which has a potential $1,000 fine
  • If attending an event in a park, you must comply with the?Province’s restrictions??on gathering sizes,?which prohibits gathering of more than 25 people. All special events in parks must have a?permit, including events with fewer than 25 attendees.
  • Sports teams can train with no game play or scrimmages. Learn about permits for sports fields and multi-use fields for sports team training?and arenas.
  • You cannot use a privately owned, portable barbecue or hibachi in a park. No portable barbecue can be used without a parks permit, which are not being issued right now.


  • Park parking lots are now open (with the exception of Sunnyside Park and Sir Casimir Gzowski Park waterfront lots)
  • High Park is closed to traffic on weekends
  • Learn about parking restrictions at beaches

Learn about parking enforcement.


Most park washrooms are closed by Thanksgiving weekend. They are seasonal due to the limited number of winterized park buildings with year-round access to running water.?Find a list of park washrooms open in winter.?

In response to the ongoing COVID-19 pandemic, the City opened a number of facilities with showers and washrooms for all individuals in need of these services, including those experiencing homelessness and other vulnerable individuals. Portable toilets with hand-washing stations are also available in key locations.

Alcohol in Parks

Please note that alcohol consumption in City parks is still prohibited.

There are three relevant liquor offences under Toronto Municipal Code, Chapter 608, Parks. Each offence carries a $300 fine:

  • §608-8A – Possess open liquor container in a park without permit
  • §608-8B – Provide/supply/make available liquor in a park to persons who appear to be underage
  • §608-8C – Consume/sell/serve liquor in a park without permit

The provincial Liquor Licence Act also carries $100 fines for drinking in public:

  • 31(2) – Consuming liquor in other than licensed premises, residence or private place
  • 31(2) – Having liquor in open container in other than licensed premises, residence or private place

The Act also has a $50 fine for being intoxicated in a public place (31(4)).


The Allan Garden and Centennial Park conservatories are closed.

Golf Courses

The City’s golf courses open for the 2020 season. Follow these tips to protect yourself and others at a golf course.

Farmers Markets, Community & Allotment Garden Permits

Learn about permits for farmers markets.

The City’s community gardens and allotment gardens season has ended. Follow the COVID-19 public health guidelines for safe operation of community and allotment gardens.

Commemorative Tree & Bench Program

New applications to the Commemorative tree and bench program are not being accepted. City staff are currently processing a large volume of tree and bench applications received prior to the COVID-19 pandemic.? Residents who have submitted applications and made payments will be contacted by staff with further instructions.


Tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.

Seasonal tree planting continues.

Service counters are closed, however applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Contact 311 for all other requests and inquiries related to trees.

Toronto Island Park & Ferry

Starting October 14, ferry service will be operating at half capacity and on a reduced winter schedule. Find out about the ferry services and purchasing tickets.

Customer Service

Please call the customer service phone line at 416-396-7378 or email

Also learn about?recreation and?pools.

Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to ?416-808-2222 or using the online reporting system.

Get the latest details on any changes to Toronto Police Service operations?and changes to parking enforcement.

Vision Zero

The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.

Frauds & Scams

Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.

Property Tax

The 60-day grace period for property tax and utility bill payments and late penalties ended on May 15. View the billing dates for the rest of 2020.

Municipal Land Transfer Tax Payments

As the City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT), an Electronic Funds Transfer (EFT) process is now available.

Please use these EFT instructions to submit MLTT payment. Once complete, payment is confirmed and sent to The supporting land registration transaction documents should be sent directly to

Utility Bill Relief

The 60-day grace period was accounted for on your latest utility bill. The due date reflected is accurate.

Some City of Toronto public consultations are cancelled. For details on all ongoing activities, please see the Public Consultations Calendar.

Continuing Recreation Programs

The following programs will continue with capacity restrictions and other health measures in place:

Also learn about permits for:

Suspended Recreation Programs

As of October 10, the following recreation programs and services were suspended:

  • registered and instructional programs such as learn to skate and swim programs, dance, group fitness and wellness programs
  • hockey games and scrimmages
  • drop-in sports programs
  • table tennis, billiards, foosball
  • access to the City’s two conservatories
  • indoor permits for social gatherings and sport games/group fitness
  • fitness centres

Refunds will be issued automatically over the next few weeks. You do not need to request refunds, however you can contact or 416-396-7378 with questions.

Using a Community Centre during COVID-19

Community recreation centres are open for limited use.

Arenas & Outdoor Rinks

Arenas and outdoor rinks will be opened in phases. Read reopening guidelines for arenas.

Closed Facilities

  • Ski hills (Earl Bales and Centennial)
  • Non-City of Toronto facilities, including the Toronto Track and Field Centre

Association of Community Centres (AOCCs)

Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff.

Continuing Services

Repairs and maintenance on roads, bridges, bikeways and sidewalks continue.

View daily, monthly and annual pothole repairs online.

Learn about:

  • CurbTO locations help to reduce sidewalk crowding in front of businesses and retail locations throughout Toronto, supporting increased demand for pickup and delivery services. These locations will be removed by the end of the year to support safe snow clearing operations.
  • ActiveTO provided more space for people to practise physically distancing and support active transportation. The expanded bike network is now fully in place. The Quiet Streets program and Major Weekend Road Closures have ended for 2020.
  • Winter CafeTO allows for more safe and accessible curbside/sidewalk dining space to help restaurants and bars create physical distancing for patrons.

Suspended Services

Routine operations, including event support, have been suspended.

Learn about traffic and parking enforcement.

Continuing & Modified Services

The?Supportive Housing Program has resumed full service.

Homemakers and Nurses Services (HMNS) program has resumed full service.

All?City-operated long-term care homes?continue to provide 24-hour care and service.

Additional precautions have been taken in long-term care homes, including:

  • enhanced active screening and testing
  • universal masking protocols
  • enhanced Infection Prevention & Control (IPAC) and cleaning measures
  • close collaboration with Toronto Public Health, hospital partners and the Ministry to safeguard residents, their loved ones and staff members

Visiting City of Toronto Long-Term Care Homes

As per Ministry guidelines, visiting is restricted to essential visitors (end of life) and essential caregivers only.

Essential visitors and essential caregivers may visit even if the home is in outbreak.

An essential caregiver is someone who provides essential support for a resident such as feeding and activities of daily living, relational continuity and assistance with decision making, which permits the resident to maintain good health and well-being.

All essential caregivers, up to two per resident, must be registered with the Long-Term Care home. In addition they will:

  • visit one at a time
  • be tested for COVID-19 weekly and show proof of a negative test result
  • pass active screening, including a temperature check, before entering
  • receive added training on COVID-19, IPAC and personal protective equipment (PPE)
  • be provided with a surgical mask to wear at all times during their visit
  • be provided with and wear additional PPE if required, depending on the condition of the resident they are visiting
  • be able to visit residents in their rooms and will be able to physically touch residents

Suspended Services

The Adult Day Programs at Bendale Acres, Cummer Lodge and Kipling Acres are suspended.

The Toronto Archives are currently closed to the public with no access to the Research Hall.

Suspended Services

  • Public education programs and school and community group tours are cancelled.
  • Film shoots, meeting room bookings and events at the Toronto Archives are cancelled.
  • Image orders are suspended.

Continuing Services

Digital materials can be accessed online and reference services are being provided to researchers by email using digital records. Researchers can contact for this service.

Emergency Services

Critical Toronto Public Health (TPH) services will continue, including infectious disease monitoring and leading the City’s COVID-19 response.

Continued Services

  • Public Health Nurses are available to provide information about TPH services at 416-338-7600 (Monday to Friday 8:30 a.m. – 4:30 p.m.), eChat (Monday to Friday 8:30 a.m. – 4 p.m.), and
  • Response to animal bites including rabies vaccine delivery
  • Foodborne illness investigations and food complaints
  • Response to complaints indicating a health hazard
  • Preschool Speech and Language and Blind Low Vision program services (available virtually)
  • Infant Hearing Program Audiology Services
  • Infant Hearing Program Universal Newborn Hearing Screening pre-discharge and in the community at limited sites
  • Reduced breastfeeding clinic services are available in the community. Please call the breastfeeding clinic before going in person
  • Support for breastfeeding and postpartum care is available for new parents by telephone. Parents can complete this online form or call 416-338-7600 or eChat
  • Reduced Post-partum Adjustment Program (PAP) telephone service. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Reduced/limited Healthy Babies Healthy Children (HBHC), Nurse Family Partnership (NFP) and Homeless At Risk Prenatal (HARP) services are available. Call 416-338-7600 or eChat to speak to a Public Health Nurse for questions or concerns
  • Needle exchange and methadone maintenance services
  • Sexual Health Infoline Ontario & eChat
  • Urgent sexual health clinic services by appointment are operating only at the Crossways clinic, please call ahead
  • Tuberculosis program services (priority patients)
  • Emergency dental services will be provided by appointment only to eligible patients. Please call 416-338-6565
  • Supervised injection service
  • Mobile food premises approvals
  • Issuing of Municipal Clearance Letters for permanent liquor sales licences
  • Routine inspections of food premises and personal service settings. This includes updates to the DineSafe, BodySafe and SwimSafe web pages
  • A team of school nurses provide COVID-19 and mental health and well-being support to schools.

Suspended Services

The following health services will be suspended:

  • All services provided by Vulnerable Adults and Seniors(VAS) team, and Investing In Families (IIF) public health nurses
  • Child development screening events
  • Post-partum calls to new parents or caregivers
  • Healthiest Babies Possible Program
  • Immunization clinics
  • Dental outreach programs
  • Sexual health clinics (Talk Shop, Jane Street and Scarborough)
  • Community and school-based health promotion program (e.g., education and health promotion programs in schools and community agencies), including acceptance of referrals or requests for these services
  • Some breastfeeding clinics are closed. Visit the breastfeeding clinics?link for details
  • ChemTRAC: businesses are still encouraged to submit their annual reports for the 2019 reporting year. Reports will be accepted after the reporting deadline of June 30.
  • Special event food safety review and monitoring, Food Handler Certification Program registration, training and certification, and consumer food safety education programs
  • Water sampling kit pick-up and drop-off for lead or well water.
  • Complaint response to smoking or vaping in any location, including:
    • bars
    • restaurants
    • public squares
    • apartments and condominiums
  • Receiving of bed bug and other insects, such as ticks for identification and submission
  • Issuing of Municipal Clearance Letters for special event food safety review and monitoring, and training and public education programs
  • Routine inspections of pools and spas
  • Liaison Public Health Nurses are unable to respond to service requests from schools for support with curriculum materials, services or non COVID-19 programming information.

Critical Toronto Water operations continue and include:

  • providing safe drinking water
  • safe collection and treatment of wastewater
  • stormwater management

Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.

All emergency repairs and response continue, including emergency watermain break repairs. Critical construction projects related to water and wastewater infrastructure will continue. Some customer service and public education activities, including the HTO To Go Water Trailer, are suspended until further notice.

For information about construction being done in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.

Toronto Transit Commission (TTC)

TTC?services continue to be available with some operating changes.

Customer and employee safety are of paramount importance. Learn about mandatory masks and face coverings, changes to boarding, payments, extra buses on key routes and cleaning practices by visiting the TTC’s website.


Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.

Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.

Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.

Learn more about Wheel-trans operations during COVID-19.

Other Essential Travel Options

Residents and visitors can access winterized parks washrooms this winter. These are park washrooms that will be kept open and cleared of snow and ice during the winter.

In addition, the City has opened a number of facilities with showers and water for individuals in need of these services. These locations can be found below.

Read the guidelines for safely using public washrooms?during COVID-19.

Washrooms & Showers

Facility Name Address Amenities Hours
Harrison Pool 15 Stephanie St. Washrooms, Showers, Water Monday to Sunday
8 a.m. to 3:30 p.m.
Lamport Stadium 1155 King Street West Washrooms, Showers, Water Monday to Sunday
8 a.m. to 3:30 p.m.
Nathan Phillips Square 100 Queen St. W. Washrooms Monday to Sunday
10 a.m. to 10 p.m.
South Market 91-95 Front St.
Lower Level
Washrooms Tuesday to Friday
9 a.m. to 5 p.m.Saturday
5 a.m. to 4 p.m.
The Saturday Farmers Market 125 The Esplanade Washrooms Saturday
5 a.m. to 3 p.m.
Union Station 65 Front St. Washrooms Monday to Sunday
5:30 a.m. to 12:45 a.m.

Portable Toilets

Portable toilets are available at the following locations:

  • Alexandra Park, 275 Bathurst St.
  • Regent Park, 600 Dundas St. E
  • Moss Park, 150 Sherbourne St.
  • North-West corner of Lake Shore Blvd. and Spadina Ave. near the Gardiner/Lakeshore encampment

Marriage Licence Service

The City has resumed the issuance of marriage licences on an appointment-only basis. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Applicants with appointments will be served by special arrangement at the North York Civic Centre.

Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.

Wedding Chambers

The wedding chambers at North York, Scarborough and York Civic Centre are closed and all existing permits are cancelled.? New bookings are temporarily suspended.

Other Locations

Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.

High Park Zoo and Riverdale Farm

  • Riverdale Farm is open but barns and other indoor areas are closed to the public. Review important information about visiting the farm during COVID-19.
  • High Park Zoo is open. Review important information about visiting the zoo during COVID-19.

No programming or public education activities will take place at either location.

Toronto Zoo

The Toronto Zoo is open. Visits must be pre-booked, and all tickets are timed.