Last updated: November 20, 2020 at 10:57 a.m.
On March 23, Mayor John Tory declared an Emergency in Toronto. The declaration of a municipal emergency is part of the City’s ongoing efforts to slow the spread of COVID-19 and ensure the City can act and respond quickly to the pandemic and any other events.
Based on recommendations from Toronto’s Medical Officer of Health, Dr. Eileen de Villa, City-operated programs and access to City facilities have been modified.
The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.
The Accounts Payable Customer Service Desk is temporarily closed.
For information on how to submit an invoice to the City for the payment of goods and services please visit Doing Business with the City.
Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to email@example.com for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.
Animal Services Shelters are open to the public by appointment only for emergencies, adoption, pet redemption and fostering. Please call the shelters during the hours of 10:30 a.m. – 6:30 p.m. to make an appointment:
Mail, telephone and?online pet licensing?continues.
Animal related bylaw enforcement is continuing on-site and remotely between the hours of 8:30 a.m. and 6:30 p.m.
Emergency Services is continuing between 6 a.m. – 1 a.m, 7 days a week and includes:
Trap-neuter-return program for feral cats has resumed on a limited basis and with new rules in place in response to COVID-19.
The following programs are suspended:
Toronto Animal Services is offering?advice and assistance to pet owners?who are experiencing hardship and struggling to care and provide necessities for their pets due to COVID-19.
Drop-in leisure and lane swim is being offered. Find an indoor pool near you and learn how to safely enjoy the pool. Leisure swim is offered with a maximum capacity of 50 or 25 per cent capacity at each pool. For lane swim only one person per lane is permitted. Swimmers are encouraged to reserve lane swim and leisure swim times in advance.
As of October 10, City-run recreation and instructional swim programs were suspended for the remainder of the year. Refunds will be issued automatically over the next few weeks. You do not need to request refunds, however you can contact firstname.lastname@example.org or 416-396-7378 with questions.
Saunas and whirlpools are not open.
Outdoor pools,?wading pools and splash/spray pads?are closed for the 2020 season.
Beaches are closed for the season. Lifeguards are not on duty, beach areas are not maintained and washrooms or other facility buildings may be closed.
Parking restrictions will be in place starting at 7 p.m. on Friday, Saturday and Sunday evenings at?Marie Curtis Park,?Humber Bay Park West?and?Cherry Beach. Parking at?Bluffers’ Park?will also close at 7 p.m. Saturday and Sunday.
Review the latest update on Development Review, Permit and Inspection Services, including an at-a-glance chart.
All Toronto Building services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees.
Staff continue to be available via phone and email. Contact information for Toronto Building is available in the online staff directory (email format: email@example.com).
Inspection requests should be booked online through the Request a Building Inspection web page.
Requests for property information may be submitted by email to:?firstname.lastname@example.org. Please state “Property Information Report or Compliance letters” in the subject line.
Emergency bylaw enforcement are in response to emergency orders and unsafe conditions, including:
All non-emergency bylaw enforcement are continuing. This includes service requests related to:
To make a bylaw complaint, residents should call 311.
The processing of exemption permits and Property Standards Committee and Rooming House Licensing hearings remain suspended.
The Province of Ontario has passed Ontario Regulation 130/20 under the City of Toronto Act, 2006 that limits the City’s ability to prohibit and regulate certain types of noise. Under the Province’s Regulation, noise made in connection with construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space is permitted 24 hours a day, seven days a week. Noise made in connection with any other construction activity is permitted between the hours of 6 a.m. and 10 p.m., seven days a week.? The Provincial Regulation is in effect until October 7, 2021.
CurbTO?is reducing sidewalk crowding in front of essential businesses and retail locations throughout Toronto, supporting increased demand for pickup and delivery services.
With lower traffic volumes on Toronto’s roads, the City has accelerated many important construction projects.
Overall, planned construction is making repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improving public transit infrastructure, replacing and rehabilitating watermains and sewers, and building and improving major water infrastructure that will help improve Toronto’s waterways and stormwater systems.
City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.
To apply to posted job opportunities at the City of Toronto, please visit Jobs at the City.
Review the latest update on Development Review, Permit and Inspection Services, including an at-a-glance chart.
All City Planning services have resumed, however they are being delivered differently to ensure the health and safety of residents and employees.
Service offered in the context of current emergency parameters. Service may be online-only or via staff who are teleworking but there is limited or no impact to delivery.
The service has resumed but there may be limitations, delay or backlog to resolve.
Staff contact information is available in the online staff directory as well as the map of area City Planning staff and Heritage Planning Staff. Email is preferred (email format: email@example.com).
All City buildings, including City Hall, Metro Hall and all civic centres are closed to public.
As all City buildings remain closed to the public, all events, meetings, film and photography shoots at the following locations are cancelled through December 31:
Payment and Enquiry counters for property tax, utilities and parking tickets are closed.
Property tax and utility bills can still be paid via online banking, in-person at your financial institution, or by mailing a cheque using the reply envelope enclosed with your bill.
Parking tickets can be paid by credit card online, or by mailing a cheque to the address on the back of your parking violation.
The meeting cycle has resumed and meeting schedules are posted at toronto.ca/council.
As a result of the COVID-19 pandemic, the Provincial Government has declared a State of Emergency. Court and tribunal operations are reduced and some services will not be available until the State of Emergency ends.
Important: If you received a ticket on or after March 1, 2020, you have until December 1, 2020 to exercise one of the options on the back of your ticket.? If you do not respond by December 1, 2020, you may be deemed not to dispute the charge and the court may enter a conviction for the offence. ?You do not have to attend in person to request a trial.? Request can be made by email or mail by completing a Notice of Intention to Appear (NIA) form and sending the NIA form to firstname.lastname@example.org or by mail to the court address on the back of your ticket. A NIA form is available online at toronto.ca/courtforms.? If your fine was due and payable on or after March 16, 2020, you have until December 1, 2020 to pay your fine.
No in-person Provincial Offences Act proceedings will be conducted before January 25, 2021. All Provincial Offences courtrooms in Toronto are currently closed.? Beginning September 28, 2020, the Ontario Court of Justice will hear non-trial matters remotely by audio conference and continue to prepare for the resumption of trials.
The Chief Justice of Ontario will direct courts to reopen, and the Tribunals will direct the reopening of in-person hearings.
All online services remain available to the public, including access to court forms;?making a payment; looking up your?court case status; and requesting an early resolution meeting?with the prosecutor.
Email inquiries can be directed to POACourt@toronto.ca.
Our Customer Service Call Centre is also available at 416-338-7320 (Monday through Friday, 8:30 a.m. to 4:30 p.m.).
Provincial Offences court motions and payments can be submitted by regular mail?to the court location listed on your notice.
City of Toronto Provincial Offences Act intake services are open for electronic written hearings for matters submitted electronically or by mail only.
Court Services public counters at 1530 Markham Rd., 2700 Eglinton Ave. W. and 60 Queen St. W. will be open by appointment only. To book an appointment, please send an email to POACourt@toronto.ca and include the word “Appointment” in the subject line of your email. Appointments will be booked one to two weeks in advance of receiving your email. Appointments may also be booked by telephone at 416-338-7320.
Where possible, prior to booking an appointment, consider online services such as payments and filing your request or filing your court application by email.
Your health and safety inside a court location is our top priority. Measures are in place to protect everyone who attends a court location including:
Enhanced Cleaning:? We will continue to regularly clean high touch areas with Health Canada approved disinfectant cleaners many times a day.? These areas include:? public service counters, entrance areas, hand rails, paper towel and toilet paper dispensers, sinks and faucets, public seating and public washrooms.
Hand Sanitizer Stations:? you can find hand sanitizer stations located throughout the building.? We encourage you to use them if you cannot wash your hands or as a secondary way to disinfect.
Barriers:? Plexiglas barriers are installed at the court location to protect employees and the public at our counters.
Physical Distancing: While in the court location, we use the following measures to encourage physical distancing:
You will be required to wear a face covering.
Accessibility: If you have an illness or disability that prevents you from wearing a face covering, inform the staff member at the entrance to the court location.? If you are unable to go to a court location in person and unable to use an online channel, contact the accessibility coordinator at email@example.com.
Entering the Court Location:
You will need to answer screening questions before entering a court location.? Your result will tell you whether you can enter or cannot enter.
When you arrive at the court location we will ask why you are there and inform you of other ways you might be able to handle your matter such as online or email options.? We will tell you about the safety measures in place and ask you to follow them while inside the court location.
We will ask you if a Public Health Official or doctor has told you to self-isolate or if you have any of the following symptoms:
You may be asked to show court staff your belongings or deposit them in a bin for screening or place them on an examination table.
You will be required to wear a face covering at the facility.
There may be delays entering the court location so please give yourself enough time. The number of people allowed inside at one time is limited. You will be allowed entry at the time of your appointment.
Going to the Counter:
For payments at the counter, try to avoid hand to hand exchange of cash and use bank or credit card.? Use hand sanitizer after.
Follow physical distancing signs.
Where possible, consider using online or email channels.
It is now easier to attend an early resolution meeting with a prosecutor. All early resolution meetings will be held by telephone, regardless of a person’s distance from the courthouse. Persons who received a ticket on or after March 1, 2020 can request an early resolution meeting online via the?Court Case Look Up?system or by selecting the early resolution meeting option on their ticket and mailing it to the court address on the back of the ticket.?The City of Toronto will send notices of early resolution meetings by mail or email to the address on file with the court.
If you cannot find your case, it is likely because the enforcement officer has not yet filed your ticket with the court. Please try again later. Alternatively, you may check the box on your ticket next to the early resolution option and mail the ticket to the address on the back of your ticket.
If you had received an early resolution meeting notice for a meeting date on or after March 16, 2020, your meeting will now be held via telephone and you will be notified of the new date and time of your meeting via email or regular mail at the address on file with the court.
If you would like to request an in-person early resolution meeting, please contact us at?POACourt@toronto.ca.?In-person early resolution meetings will resume at a future date.
Beginning September 28, 2020, Ontario Provincial Offences Act courts will hear non-trial proceedings, including guilty pleas, withdrawals, judgment delivery, first appearances, and adjournments remotely by audio conferencing (telephone).
If you have a matter that will be proceeding by audio conferencing (telephone), you or your representative will receive notice of your hearing date from the court office. Please ensure your contact information is up to date with the court office where your matter is being heard. See the Change of Address section, below.
As a result of the COVID-19 pandemic, the Ontario Court of Justice has introduced new measures to ensure that members of the public and the media continue to have appropriate access to court proceedings. For more information please visit: https://www.ontariocourts.ca/ocj/covid-19-old/media-access/
Provincial Offences Act Non-trial matters in the City of Toronto are accessible via audio conference participation. See details below:
|Court Location||Court Room||Webex Phone Number||Access Code|
|60 Queen Street. W.|
|60 Queen Street. W.||B||416-915-6530||133 977 4556|
|60 Queen Street. W.||D||416-915-6530||133 487 0001|
|60 Queen Street. W.||E||416-915-6530||133 939 9908|
|60 Queen Street. W.||R||416-915-6530||133 010 3505|
|2700 Eglinton Ave. W.|
|2700 Eglinton Ave. W.||W3||416-915-6530||133 573 8096|
|2700 Eglinton Ave. W.||W5||416-915-6530||133 342 6600|
|2700 Eglinton Ave. W.||W6||416-915-6530||133 171 8627|
|2700 Eglinton Ave. W.||W8||416-915-6530||133 231 3226|
|1530 Markham Rd.?|
|1530 Markham Rd.||E1||416-915-6530||133 259 3323|
|1530 Markham Rd.||E2||416-915-6530||133 697 2971|
|1530 Markham Rd.||E3||416-915-6530||133 451 6701|
|1530 Markham Rd.||E8||416-915-6530||133 875 1414|
|1530 Markham Rd.||E10||416-915-6530||133 049 4373|
If you are a defendant and want to confirm the courtroom you are scheduled to attend, please check the status of your offence by visiting the City of Toronto, Court Case Look Up.
The Court’s?Protocol Regarding the Use of Electronic Communication Devices in Court Proceedings remains in effect.? For more information visit:?https://www.ontariocourts.ca/ocj/covid-19-old/media-access/
Anyone who wishes to dispute a ticket and request a trial can now apply by email or by mail. Please complete the Notice of Intention to Appear form and email it to POACourt@toronto.ca?or mail it to the address on the back of the ticket. This change applies to tickets issued on or after March 1, 2020. The information on the ticket that requires a person to attend a court office in person to file a trial request may be disregarded.
If you requested a trial before March 18, 2020, we will send you a notice of a court date by mail, to the address on file with the court.
Anyone who was previously convicted without a hearing and wishes to apply to have the conviction reopened by the court can send their application by email or mail. The required?forms are available online.?The completed forms can be emailed to?POACourt@toronto.ca?or mailed to the address indicated on the back of their ticket.
Anyone who wishes to apply for an extension of time to pay a Provincial Offences fine can now apply by email or by mail. The required?forms are available online. Completed forms can be emailed to?POACourt@toronto.ca?or mailed to the address indicated on the back of their ticket.
Remote judicial pre-trial hearings?began on June 10, 2020. If you have a judicial pre-trial postponed or ordered in Court, you will be notified of the date your judicial pre-trial will be proceeding.
If you were summoned or scheduled to appear in court for a provincial offence on or after March 16, 2020 and before January 25, 2021, you do not need to attend, as the matter will be rescheduled. You will be notified of the new date by mail at the address on file with the court.
If your address has changed, please email us firstname.lastname@example.org?with your name, case number, and new address information and we will update our system. Alternatively, you can download the?Change of Address form?and mail the completed form to the court office indicated on your ticket or the court office where your hearing was held.
Effective September 14, 2020, ordering a new transcript for Toronto Provincial Offences Act cases will be available.? For more information and a listing of approved vendors please visit
For further Province of Ontario information about changes to Provincial Offences Act matters during the State of Emergency, please visit the Ontario Court of Justice.
Toronto Local Appeal Body, Administrative Penalty Tribunal and Toronto Licencing Tribunal
Tribunal staff are accessible by email and phone.
Tribunals have postponed in-person hearings. Individuals affected will be notified by email with a Notice of Postponement. Details are as follows:
Please note: all filing due dates remain suspended, including all timelines established by Toronto Local Appeal Body Rules, Notices and procedural orders (from March 16, 2020 up to and including August 14, 2020). If your appeal involved a direction that prescribes timelines related to filings, the exchange of witness statements, meeting of experts, or similar directions, these timelines are suspended until further notice.
The Tribunals have started to provide some services remotely and staff are actively working on rescheduling matters that are eligible for electronic hearings.
If your matter is eligible for an electronic hearing, tribunal staff will contact you by email with information on next steps.
If you would like to proceed with an electronic hearing and have not yet received an email from tribunal staff, please contact the Tribunal by email or phone for more information:
Toronto Court Services welcomes inquiries by email at POACourt@toronto.ca or via our Customer Service Call Centre at 416-338-7320 (Monday through Friday, 8:30 a.m. to 4:30 p.m.).
Election Services staff continue to?respond to inquiries at email@example.com.
Elections offices at City Hall and 89 Northline Road remain closed until further notice, with the exception of requirements under the Municipal Elections Act, 1996 for candidates, third party advertisers and the certification of Voting Proxy Appointments. These services will be provided at 89 Northline Road.
Do not attend the Elections office or any voting place if you are experiencing any COVID-19 related symptoms.
The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.
The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.
The City of Toronto has extended the cancellation of City-led and City-permitted outdoor major events through December 31 and all outdoor special event permits during this time period are cancelled. This includes festivals and other large gatherings held at outdoor sites managed by the City or other public locations, such as roads, parks and Civic Squares. It does not include professional sporting events, outdoor sporting facility permits or park permits.
The City is committed to working with event organizers to mitigate the impacts of these cancellations and to determine potential future dates once it is safe to do so.
Learn about restrictions on gatherings in the Province of Ontario’s Framework for Reopening.
No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health.
Event organizers are encouraged to contact the relevant permitting bodies at the City or Toronto Police Service officers/liaisons they have been working with. Alternatively, event organizers can contact the City at cultureTO@toronto.ca
Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings continue to be suspended.
Letters of greeting for virtual events, celebratory scrolls and proclamations will now be issued.
The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. During commemorative lightings the sign will alternate between the two colours. Visit Lighting of City Hall Towers to make a lighting request.
The Toronto Sign will remain blue in support of frontline healthcare workers and all City of Toronto workers fighting COVID-19. During commemorative lightings the sign will alternate between the two colours. Lighting requests can be submitted by email to firstname.lastname@example.org.
All study tours are currently suspended.
As part of the City’s COVID-19 response, staff from the Access & Privacy office are not meeting in person with members of the public until further notice. However, people can make Freedom of Information requests by mail or online submission.
Get the latest information about Drop-off Depots.
Due to COVID-19, not all organizations are accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins or put clothing in the Blue Bin recycling.
The City has developed a three tier approach to strengthening prevention against COVID-19 in the emergency shelter system. These tiers are prevention, mitigation, and recovery.
The City has rapidly implemented this plan, mobilizing response on an urgent basis, to be as prepared and stay one step ahead of a very rapidly evolving situation. The City is taking these steps because we know that many people experiencing homelessness have underlying chronic medical conditions that increase their risk from COVID-19 and this is a particularly vulnerable population.
For more information on the City’s COVID-19 response, please review the following:
In June, the City of Toronto and the United Way Greater Toronto launched a new task force of key homelessness sector stakeholders to identify the actions needed over the next 6-12 months to ensure the shelter system is prepared to respond to a resurgence of COVID-19 and begin planning for recovery.
Stakeholders included community providers, Indigenous communities, heath sector and regional municipal partners, and the public.
Stakeholders discussed the actions needed in the next phase of the COVID-19 response in Toronto’s shelter system. Discussions were organized around three key themes
The Task Force Report helped to inform the City’s Interim Shelter Recovery and Infrastructure Implementation Plan.
In response to the COVID-19 pandemic, the City has implemented a number of measures to protect people in the shelter system. This includes:
City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins?are open and services continue to be available for people experiencing homelessness. The following programs and locations have been added:
Updated information on program occupancy is posted weekly.
Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors.
On April 29, the City’s shelter division’s Streets to Homes outreach team with other divisions and community partners started moving clients who sleep outdoors into up 125 furnished, interim housing units.
People seeking emergency shelter are asked to call Central Intake:
In-person intake is suspended.
Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.
Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.
The Access to Housing office is closed for in-person visits.
Torontonians can submit Rent-Geared-to-Income Subsidy applications by fax, online or by mail. They can also contact a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.
The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.
Learn more about housing support for tenants.
On March 24, the City issued direction to more than 200 social and affordable housing providers to work with households whose income is affected due to COVID-19 and discontinue eviction-related processes.
The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Housing Access Initiative to identify vacancies that can be made available immediately to people currently in the shelter system. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are living in the emergency shelter system and referrals will be made through the Coordinated Access System.
Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.
Toronto Public Library is excited to welcome customers back into branches, with many services now available. Spaces and services might look a bit different – these changes have been made to keep everyone safe.
Please check tpl.ca/reopening?for updates and more information on what services are available at which locations.
The Licence & Permit Issuing Office at the East York Civic Centre is closed.
Businesses requiring licences and/or permits from the City of Toronto can apply via a Business Licences & Permits Online Application.
The City has started issuing Licence Renewal Notices to existing licensed businesses. Late fees will begin to be assessed as of August 4, 2020, and business licences will be cancelled for non-payment after 90 days.?Existing licensees can renew their licences by mail or by email to email@example.com and complete payment online.
The Toronto Licensing Tribunal is conducting e-hearings to deal with business licensing matters.
Mail, telephone and online pet licensing continues.
Permits for indoor team training with no game play or spectators in arenas are being issued. User groups are limited to a maximum of 10 participants per booking.
Outdoor sports field bookings have concluded for the 2020 season.
Banner and temporary signage permitting activities will be suspended.
See building permits and inspections for information on these services.
The City’s community gardens and allotment gardens are now closed for the season.
No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health. Read more information about events.
Permits for farmers markets are being issued with?guidelines recommended by Toronto Public Health. Please check with your local farmer’s market organizers to learn more about their fall and winter operations.
Permits will be issued in compliance with recommendations made by municipal and provincial governments regarding the number of people who may assemble together. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.
The City will resume the processing of liquor licences starting June 29. ?Toronto residents and business who wish to apply should review the requirements and submit application materials to firstname.lastname@example.org.
Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke, North York and Scarborough Civic Centres are closed.
Learn about?the City’s CaféTO program.
Lottery licence services have resumed. Application for a lottery licence or permit, event-specific report forms and eligibility documents for new licences and renewals are currently accepted by email or mail only. City Hall remains closed.
Mail: Gaming Services
100 Queen St. W., 1st Fl. N.
Toronto, Ontario M5H 2N2
Lottery licence fee payments are accepted by cheque only. Please make cheques payable to the Treasurer, City of Toronto.
For more information, email email@example.com or call 416-392-7037.
The City will resume the issuance of marriage licences on an appointment-only basis starting June 22. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Applicants with appointments will be served by special arrangement at the North York Civic Centre.
Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.
Learn about changes to weddings.
Learn about renewing your on-street residential parking permit or apply for a new one.
Online parking permit applications (temporary on-street only) will be accepted.
Picnic?permits?are typically required for gatherings of more than 25 people. As a result of the amended provincial limit on social gatherings to 25 people outdoors, permits for picnics with attendance exceeding this limit will not be issued. Residents can contact firstname.lastname@example.org or 416-396-7378 with questions about picnic permits.
The issuing of some formal photography permits is suspended.
Photography permits are being issued for City parks but are not being issued for:
Effective October 10, permits will be issued for community rooms in recreation facilities for meetings with 10 people or fewer.
Only emergency right of way construction permits and permits connected to large-scale public infrastructure projects will be issued or reviewed.
The?Province of Ontario’s Emergency Measure Act lifted restrictions on short-term rentals in Ontario on June 5. In Toronto, all short-term rentals must comply with the Licensing and Registration Of Short-Term Rentals By-law that remains in effect.
All trade licensing activities are suspended.
Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.
Businesses requiring vehicle-for-hire licences from the City of Toronto can apply via a Business Licences & Permits Online Application.
The City has started issuing Licence Renewal Notices to existing licensed businesses. Existing licensees can renew their licences by mail or by email to email@example.com and complete payment online.
For online vehicle registration email firstname.lastname@example.org
The Province of Ontario has announced further public health measures to curb the spread of COVID-19. The focus of these measures for museums is on high-touch and interactive spaces.
Indoor HistoricTO tours are suspended and Market Gallery is closed until November 6.
The City is working with market organizers to safely reopen farmers markets usually located on the following City sites:
Farmers Markets in Toronto Parks
Farmers Markets in Toronto Parks
Cancelled Farmers Markets
Additional market opening dates will be determined by the capacity of organizers to comply with?Farmers & Fresh Food Markets Reopening information?and the required permitting process. The City will prioritize areas of the city that face food insecurity.
Organizers are encouraged to contact their relevant City permitting bodies. Based on individual market site restrictions, City permitting divisions may have additional recommendations and heightened requirements where appropriate.
View a?list of farmers markets. Check with individual markets for exact opening dates and protocols.
The St. Lawrence Market is open as a public food market. Enhanced disinfecting and cleaning is taking place and all indoor seating has been removed.
South Market (main Market at 91-95 Front St. E.):
Lineups for the South Market begin at the Front Street East main automatic doors for upper level access and the Market Street north entrance for lower level access. Once inside customers can move between floors freely.
Saturday Farmers Market (including indoor Market and seasonal outdoor area):
The outdoor Farmers Market will be located on Market Street between The Esplanade and Wilton Street and runs until November 14, 2020. Other farmers will continue to operate inside the temporary market at 125 The Esplanade.
Lineup areas for the indoor and outdoor farmers will continue to start on Market Street for entrance to both areas. Once inside the Farmers Market section customers can move between the indoor and outdoor area freely.
Sunday Antique Market: closed
Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours. Please see the full list of revised hours and closures.
Everyone entering the St. Lawrence Market Complex is required to wear a non-medical face mask or face covering. Some exceptions will be made for medical or safety reasons.
The Market may conduct screenings of all visitors, including customers, staff and delivery personnel at entrances. Screenings are intended to protect the well-being of everyone in the Market.
To help customers practice physical distancing, the Market will be limiting the number of customers inside the buildings and outdoor Farmers Market areas. Customers are reminded to keep physical distance from each other, merchants and staff.
To help perform physical distancing and stop the spread of COVID-19, St. Lawrence Market strongly recommends that customers take the following steps when shopping for food at the Market:
St. Lawrence Market asks that customers shop alone or with one other person if they need help carrying groceries. Customers are reminded to practice physical distancing and not to shop in groups or bring family along. Groups of more than two adults are discouraged from coming to the Market.
St. Lawrence Market encourages customers to reserve shopping from 10-11 a.m. daily for access for seniors and other vulnerable community members.
The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:
Get the most up-to-date information on the St. Lawrence Market website.
Parking enforcement by Toronto Police Service has returned to regular and routine enforcement of most parking regulations. This includes enforcement of most:
Due to various City of Toronto programs related to COVID-19, the enforcement of rush hour route offences will continue to be at the discretion of Parking Enforcement Officers and limited to situations where the flow of traffic is obviously impeded.
The enforcement of expired vehicle licence plate stickers will be suspended until such time as Service Ontario is up to date on the issuance of vehicle licence plate stickers.
Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, continues.
Parking violation payments must be paid by the deadline noted on the ticket. Payments can be made online or via mail. In-person payment at civic centre Inquiry & Payment Counters is suspended.
All in-person Administrative Penalties Offices are closed. Parking violations can be disputed online.
The APS Inquiry line 416-397-4APS(4277) and email@example.com are not being monitored.
Inquiries regarding plate denial matters should be sent to firstname.lastname@example.org
Learn how to get a temporary on-street parking permit.
The City of Toronto maintains over 1,500 parks and ravines that have remained open through the COVID-19 pandemic. City parks have continued to be safe places for residents to enjoy the outdoors and natural environment during COVID-19. City parks contribute to a greater sense of community, as well as positive benefits for mental and physical health
The City’s 800 playgrounds, play structures and outdoor fitness equipment are open. Following guidance from Toronto Public Health, outdoor playground equipment will not be sanitized. If a playground is busy, Toronto Public Health recommends finding another park or coming back later. Guidelines are available for parents and caregivers.
You are encouraged to get fresh air and exercise. Continue to be responsible and aware of your activities and interactions with other park users.
Some provincial regulations and the City’s physical distancing by-law remain in effect. Under the City by-law, people who are not from the same household must maintain a physical distance of two metres apart in a park or public square.
As part of the provincial reopening framework, outdoor social gatherings and organized public events must not exceed 25 people. Learn more about restrictions on gatherings.
At this time, City parks and many amenities are open for the following activities:
Learn about parking enforcement.
Most park washrooms are closed by Thanksgiving weekend. They are seasonal due to the limited number of winterized park buildings with year-round access to running water.?Find a list of park washrooms open in winter.?
In response to the ongoing COVID-19 pandemic, the City opened a number of facilities with showers and washrooms for all individuals in need of these services, including those experiencing homelessness and other vulnerable individuals. Portable toilets with hand-washing stations are also available in key locations.
Please note that alcohol consumption in City parks is still prohibited.
There are three relevant liquor offences under Toronto Municipal Code, Chapter 608, Parks. Each offence carries a $300 fine:
The provincial Liquor Licence Act also carries $100 fines for drinking in public:
The Act also has a $50 fine for being intoxicated in a public place (31(4)).
The Allan Garden and Centennial Park conservatories are closed.
Learn about permits for farmers markets.
The City’s community gardens and allotment gardens season has ended. Follow the COVID-19 public health guidelines for safe operation of community and allotment gardens.
New applications to the Commemorative tree and bench program are not being accepted. City staff are currently processing a large volume of tree and bench applications received prior to the COVID-19 pandemic.? Residents who have submitted applications and made payments will be contacted by staff with further instructions.
Tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.
Seasonal tree planting continues.
Service counters are closed, however applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.
Contact 311 for all other requests and inquiries related to trees.
Starting October 14, ferry service will be operating at half capacity and on a reduced winter schedule. Find out about the ferry services and purchasing tickets.
Please call the customer service phone line at 416-396-7378 or email email@example.com.
Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to ?416-808-2222 or using the online reporting system.
The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.
Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.
The 60-day grace period for property tax and utility bill payments and late penalties ended on May 15. View the billing dates for the rest of 2020.
As the City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT), an Electronic Funds Transfer (EFT) process is now available.
Please use these EFT instructions to submit MLTT payment. Once complete, payment is confirmed and sent to firstname.lastname@example.org. The supporting land registration transaction documents should be sent directly to John.Longarini@toronto.ca.
The 60-day grace period was accounted for on your latest utility bill. The due date reflected is accurate.
Some City of Toronto public consultations are cancelled. For details on all ongoing activities, please see the Public Consultations Calendar.
The following programs will continue with capacity restrictions and other health measures in place:
Also learn about permits for:
As of October 10, the following recreation programs and services were suspended:
Refunds will be issued automatically over the next few weeks. You do not need to request refunds, however you can contact email@example.com or 416-396-7378 with questions.
Community recreation centres are open for limited use.
Arenas and outdoor rinks will be opened in phases. Read reopening guidelines for arenas.
Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff.
Repairs and maintenance on roads, bridges, bikeways and sidewalks continue.
View daily, monthly and annual pothole repairs online.
Routine operations, including event support, have been suspended.
Learn about traffic and parking enforcement.
The?Supportive Housing Program has resumed full service.
Homemakers and Nurses Services (HMNS) program has resumed full service.
All?City-operated long-term care homes?continue to provide 24-hour care and service.
Additional precautions have been taken in long-term care homes, including:
As per Ministry guidelines, visiting is restricted to essential visitors (end of life) and essential caregivers only.
Essential visitors and essential caregivers may visit even if the home is in outbreak.
An essential caregiver is someone who provides essential support for a resident such as feeding and activities of daily living, relational continuity and assistance with decision making, which permits the resident to maintain good health and well-being.
All essential caregivers, up to two per resident, must be registered with the Long-Term Care home. In addition they will:
The Adult Day Programs at Bendale Acres, Cummer Lodge and Kipling Acres are suspended.
The Toronto Archives are currently closed to the public with no access to the Research Hall.
Critical Toronto Public Health (TPH) services will continue, including infectious disease monitoring and leading the City’s COVID-19 response.
The following health services will be suspended:
Critical Toronto Water operations continue and include:
Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.
All emergency repairs and response continue, including emergency watermain break repairs. Critical construction projects related to water and wastewater infrastructure will continue. Some customer service and public education activities, including the HTO To Go Water Trailer, are suspended until further notice.
For information about construction being done in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.
TTC?services continue to be available with some operating changes.
Customer and employee safety are of paramount importance. Learn about mandatory masks and face coverings, changes to boarding, payments, extra buses on key routes and cleaning practices by visiting the TTC’s website.
Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.
Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.
Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.
Learn more about Wheel-trans operations during COVID-19.
Residents and visitors can access winterized parks washrooms this winter. These are park washrooms that will be kept open and cleared of snow and ice during the winter.
In addition, the City has opened a number of facilities with showers and water for individuals in need of these services. These locations can be found below.
Read the guidelines for safely using public washrooms?during COVID-19.
|Harrison Pool||15 Stephanie St.||Washrooms, Showers, Water||Monday to Sunday
8 a.m. to 3:30 p.m.
|Lamport Stadium||1155 King Street West||Washrooms, Showers, Water||Monday to Sunday
8 a.m. to 3:30 p.m.
|Nathan Phillips Square||100 Queen St. W.||Washrooms||Monday to Sunday
10 a.m. to 10 p.m.
|South Market||91-95 Front St.
|Washrooms||Tuesday to Friday
9 a.m. to 5 p.m.Saturday
5 a.m. to 4 p.m.
|The Saturday Farmers Market||125 The Esplanade||Washrooms||Saturday
5 a.m. to 3 p.m.
|Union Station||65 Front St.||Washrooms||Monday to Sunday
5:30 a.m. to 12:45 a.m.
Portable toilets are available at the following locations:
The City has resumed the issuance of marriage licences on an appointment-only basis. Toronto residents who wish to apply for a marriage licence can book an appointment online and must complete their application three days before their appointment. Applicants with appointments will be served by special arrangement at the North York Civic Centre.
Registry services counters at the City Clerk’s Office at City Hall and the Etobicoke and Scarborough Civic Centres are closed.
The wedding chambers at North York, Scarborough and York Civic Centre are closed and all existing permits are cancelled.? New bookings are temporarily suspended.
Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.
No programming or public education activities will take place at either location.
The Toronto Zoo is open. Visits must be pre-booked, and all tickets are timed.